Job Description

Actively working tickets in the Network Security Engineer L2 Ticket Queues within the contracted SLA
Follow up with open client tickets every 24 hours until closed
Ensure all tickets are updated and assigned prior to leaving
Receive escalations from Level 1 Engineers and escalate issues that cannot be resolved to Level 3
Available and logged in to receive phone calls at all times with exception to breaks and lunch
Participate in and assist with training
Provide 24x7 on-call support one-week intervals based on the schedule (as needed)
Performs tasks/projects as they may be assigned by the supervisor and team lead
Monitor logs of devices in order to provide daily reports and analysis
QUALIFICATIONS:
Intermediate to advanced knowledge of Fortinet and Cisco Firewalls and Routers
Prior experience working in a network operations center or security operations center
Hands on experience working with configurations on firewall and other security appliances
Excellent verbal and written communication skills including experience documenting activities in a ticketing system
Passion for learning and exploring the latest and best practices in network security
Thorough understanding of basic networking principles and services
Intermediate to advanced knowledge of firewalls & routers
Independent problem solving experience
Fortinet NSE 7, associate level (Cisco, CheckPoint, Palo Alto, Juniper) Certifications (or equivalent)
Willing to work on a shifting schedule.
Responsibilities include tier II support for firewall configuration changes, advanced troubleshooting, monitoring all client devices, turning up new clients, and following up with clients regarding existing issues.