Job Description

Job Summary:

Support cross-border network operations, service quality, and customer issue resolution for telecom services across ASEAN.

Key Responsibilities:

Provide responsive technical support and issue resolution for enterprise customers across the ASEAN region. Manage fault escalation and coordinate troubleshooting with internal teams and regional telecom partners. Monitor MVNO and data transmission platforms, ensure operational stability and resolve platform-related incidents. Drive service quality improvements through analysis of network performance and coordination with cooperative operators. Prepare and present network operation reports, track key issues, and propose improvement plans based on data insights.

Requirements:

Education

: Bachelor's degree or above in Telecommunications, Electronic Engineering, Network Engineering, or related disciplines.

Experience

:

At least

1 year

of relevant experience in telecom service operations, NOC support, or customer-facing technical roles.


Strong candidates with internships or project-based experience in telecom service delivery will also be considered.

Knowledge

:

Solid understanding of

IP networking, transmission systems

, and

mobile network/MVNO platforms

.


Familiarity with

incident management processes

and post-sales technical support.

Skills

:

Excellent communication and coordination abilities.


Strong project ownership and accountability mindset.


Able to handle high-pressure, time-sensitive service situations with professionalism.

Language

:

Proficient in

Mandarin and English

(required for coordination with technical support teams based in Mainland China).

Other Information:

This is a

full-time role based in Singapore

. Open to individuals with relevant technical and customer service background in telecommunications. * Immediate availability preferred.