Network Specialist
Jurong, Singapore
Job Description
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Job ID:
CS_2023_TS_NS_01
Job Type:
Full Time
Job Classification:
Non Executive
Department:
Customer Service
Function:
Technical Support
Location:
Jurong, Singapore
Years of Experience:
2
Job Responsibilities/Requirements:
Job Responsibilities
- Provide 24 X 7 technical assistance via phone,
- Troubleshoot CPE issues, Mobile Broadband, Web/Mail Hosting/setup, co-location and other ISP related products and services
- Coordinate with other departments and handle internal escalations
- Attend to faults and escalate if necessary. Common faults are outages, server failure, router, switch etc.
- Manage monitoring systems (eg. bandwidth monitoring, link monitoring, DDOS notification etc)
- Provide after-hours technical assistance to Data Centre (eg. handle customer visits, reboot server, DDOS issues, etc)
- Coordinate with other departments for basic troubleshooting support
- Ensuring alert for major project is being follow up closely and ensure that relevant department is being updated of the progress
- Ability to adapt quickly to ever changing priorities and handle multiple tasks simultaneously
- Degree/Diploma or equivalent with NOC experience
- Minimum 2years experience in a support/service environment with a keen interest in Internet Technology
- Preferably with CCNA certification or other network certifications
- Customer oriented, motivated and driven to explore new ways of doing things
- Team worker with good interpersonal, communication and writing skills
- Able to work within constraints and meet service levels
- Willing to accept new challenges and responsibilities
- Highly motivated with initiative
- Willing to work on rotating shift, inclusive of weekends and public holidays
- Customer focused attitude with ability to explain technical information to non-technical people with compassion
- Outstanding communication skills in English, both written and verbal
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Job Detail
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Job IdJD1305152
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJurong, Singapore
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EducationNot mentioned