Job Description

Singapore, Singapore

Company: Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it\'s like to be with an Employer of Choice*. Together, let\'s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel\'s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Responsibilities:

The role is responsible for the IP Network Operations to maintain and operate Network and related platform in an optimal state of the Singnet Broadband structure services meeting service level KPIs, customer level satisfactory and regulatory requirement. The role also accountable for service quality and service availability of the services provided.

The detail scope are :-

Service Delivery

• Possess good level of knowledge in Internetworking, IP routing protocols, troubleshooting for MPLS/IP VPN based networks.
• Ability to write automation and monitoring scripts in Python, Perl, PHP and Bash languages.
• Strong understanding of routing protocols like OSPF, BGP, ISIS, MPLS.
• Possess good working knowledge in Cisco and/or Juniper routers architecture.
• Work will entail product evaluations/versions and upgrade implementations, project tasks for systems/network expansion, support, and monitoring systems
• Monitor, manage and improve the efficiency of services. Facilitate coordination and communication between support functions, business team and vendors.
• Improve processes and policies in support of organizational goals and targets. Formulate and implement policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.

Network Service Operations

• System and Platform Patch loading, implementation of software and hardware upgrades/patching on its related service nodes.
• Participate in BCP and/or Audit program initiatives.
• Troubleshoot and perform root causes failure analysis for software, hardware and network faults related to the service nodes.
• Accountable and manage Change Management, Patch management and Configuration management.
• Perform patch loading, configuration changes and implementation of software and hardware updates and upgrades on service nodes.
• Provide Tier 2 & 3 technical support for internal customer and manage vendor for Tier 3 & 4 technical support on a 24x7 standby basis.

The Ideal candidate should possess:

• A good engineering degree preferably in the area of Computer Engineering with at least 2 year experience.
• At least 3-5 years working experience with emphasis on Linux, RHEL, Ansible, Resolve, MySQL DB, NetApp, Fortinet Firewall, VMware, NTP, DNS, DHCP systems
• Experience in operation of the following systems Linux, RHEL, Ansible, Kubernetes, MySQL DB, NetApp, PA/Fortinet/Checkpoint Firewall, VMware, NTP, DNS, DHCP systems. Email Systems
• CCNP, Redhat Certified, VCP certified
• Possess good level of knowledge in Internetworking, IP routing protocols, troubleshooting for MPLS/IP VPN based networks.
• Ability to write automation and monitoring scripts in Python, Perl, PHP and Bash languages.
• Strong understanding of routing protocols like OSPF, BGP, ISIS, MPLS.
• Possess good working knowledge in Cisco and/or Juniper routers architecture.
• The successful candidate will need to work outside normal working hours to carry out upgrades and patch loading as such activities may disrupt services.
• Possess critical thinking and problem-solving skills.
• Self-driven, highly motivated and able to work in a team.
• critical thinking and problem-solving skills.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel