Job Description

: Job Number 22187049 Job Category Rooms & Guest Services Operations Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Pos : Job Number 22187049 Job Category Rooms & Guest Services Operations Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Non-Management JOB SUMMARY Organising and ensuring smooth daily operations in Front Office by all associates. Assisting the Front Office Manager (FOM)/Assistant Front Office Manager (AFOM) in running the department and taking over his/her duties and responsibilities during his/her absence. Ensure all associates are properly trained before any task assignment. Work closely with the FOM/AFOM in motivating associates and ensuring the consistency of service standards rendered to guests. JOB DUTIES AND RESPONSIBILITIES Responsible for the efficient and professional running of the front office, including fostering good relationships with other departments. Be at the front desk and lobby area at all times to ensure efficient and smooth service is provided to all guests. Be there to meet and greet guests when they arrive and to bid them a fond farewell upon departure. Ensure guest feedback is attended to immediately and deal with any guest requests and problems and satisfy their needs within acceptable guidelines. Offer service recovery where applicable before guest departs from the hotel. Meet and escort VIP guests to their rooms and achieve daily escort percentage goal of 70% and above. Monitor and encourage associates to participate in upgrade initiatives in the department. Ensure monthly upgrade goal is achieved. Monitor the enrolments of guests into our Marriott Rewards or the Marriott Miles Programme. Monitor and encourage associates to go the extra miles in achieve GSS goals. Constantly audit all front desk workflow for accuracy and consistency. Responsible for manpower planning and weekly duty rosters. Plan and conduct monthly department meetings. Create a productive and positive atmosphere at the desk. Foster good relationship with all associates and other departments. Assist all associates with questions, problems which might occur. Be a problem seeker and solver. Plan associates gathering / team building activities. Conduct appropriate hospitality training for associates. Assist to interview new job candidates. Handle all duties as assigned by the FOM/AFOM. Drive and complete special projects in a timely manner (within due dates). Assist and work together with the Guest Relation Executives to ensure smooth operations. Maintain effective service in line with the Hotel's Corporate Image Company's Grooming Standard Standard Operation Procedures Departmental Policies Corporate Policie 20. Cash Handling Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Provide change to guests. Obtain manual authorizations and follow all Accounting procedures when computer system is down. Cash guests' personal checks and traveler's checks. Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change. 21.Ensure all areas of the Front Office as well as the Hotel Lobby are clean at all times. 22. Any other duties as may be assigned from time to time. JOB REQUIREMENTS Minimum Diploma in Hospitality Management / Hospitality Operations / Hospitality Services At least 3 years of relevant working experience & supervisory level Great knowledge about Singapore's tourism Great presentation, communication and problem-solving skills Great knowledge of Hotel Operating System (e.g. Opera, Micros) and MS Office application software Customer-oriented, pleasant and outgoing personality Well-organized & great follow-up skills Able to start work immediately or within short notice period We regret that only shortlisted applicants will be notified. Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment .