Job Description

:POSITION SUMMARYThe Night Duty Manager works under the supervision of the Front of the House Manager to oversee the day-to-day operations of the front office on permanent night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Night Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests' undesirable conduct in rooms or public areas.The Night Duty Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team's work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests:

• Comply with legal requirements in a lodging property
• Conduct staff performance assessment process
• Facilitate innovation and lead team leaders to implement change
• Foster service innovation
• Implement service recovery framework
• Lead workplace communication and engagement
• Manage and review systems and processes
• Manage crisis situations
• Manage customer acquisition and retention programmes
• Manage front office operations
• Manage guest/customer experience
• Manage loss/risk prevention
• Manage relationship with customers
• Manage the service brand
• Manage workplace challenges with resilience
• Present information
• Solve problems and make decisions at managerial level
• Works on Permanent Night Shifts

PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: At least 1 year of related work experience.Supervisory Experience: No supervisory experience.License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.About the Team: Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatmentxe2x84xa2. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,xe2x80x8b begin your purpose, belong to an amazing globalxe2x80x8b team, and become the best version of you.

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