Job Description

The key duties and responsibilities of the role include (but are not limited to):

• This Role Reports to the NOC Manager

• Responsible for 24x7 Network Operations on Mobile, Transmission and IP network monitoring, Fiber Broadband and fault management with some Shift work required.

• Response to all incident reporting, NOC hotline calls and emails

• Performs first-level troubleshooting and resolves or escalates on Mobile, Transmission , Fibre Broadband and IP network on a regular basis.

• Managing major incidents escalation and reporting to regulatory, Management on a need-to-basis.

• Creating SR ticket and provide timely update till Proper closure of said issues.

• Managing site access with building owners for fault rectification on a case by case basis.

• Report and coordinate faults rectification with other Mobile Service Operators and ISP from time to time.

• Support pre and post network change request activity

• Support customer service team on services issues and feedback

• Generate daily network performance report in a diligent manner.
  

• Minimum Diploma in Computer Science, Electrical Engineering, or equivalent

• Understanding of telecommunication systems especially wireless communication (Huge Plus)

• Ability to work on a 24/7 on-call rotating roster in a NOC

• Training & experience in Mobile technologies including and not limited to RAN, EPC, VAS, IP & IMS is highly regarded

• Able to work in a fast-paced environment both independently and as a team

• Excellent written and verbal communication skills

• Excellent interpersonal & team work personality is expected.

• Candidates with CCNA will have added advantage