Job Description

Responsibilities:

• Continuously monitor network systems and infrastructure for performance, availability, and security issues.
• Detect and identify anomalies, system issues, or network problems, responding promptly to resolve or escalate as necessary.
• Assist in diagnosing and troubleshooting incidents to identify root causes and minimize disruptions.
• Respond to system alerts and notifications, prioritize incidents, and take appropriate actions to mitigate risks.
• Maintain detailed records of actions taken during incident resolution.
• Collaborate with team members, support engineers, and third-party vendors to coordinate and communicate incident and outage statuses.
• Analyze performance data to identify trends, opportunities for improvement, and areas for optimizing network or system performance.
• Provide support to internal and external customers, handling inquiries, requests, and troubleshooting.
• Generate regular and ad-hoc reports on network or system performance, incident statistics, and other relevant metrics for review.

Skill Sets:

• Detail-oriented with strong troubleshooting skills.
• Proficient in monitoring tools and software for performance tracking.
• Good understanding of network protocols and configurations.
• Ability to manage and prioritize incidents following established procedures.
• Effective communication skills for collaboration and incident escalation.
• Strong documentation skills for maintaining incident records and actions taken.
• Networking-related certifications are a plus (e.g., CCNA, Network+).
• Basic server administration knowledge.
• Able to work in a rotational 12-hour shift schedule, including nights and weekends.

Preferred Qualifications:

• Networking certifications like CCNA, Network+, or equivalent.
• Experience in network monitoring and troubleshooting in an enterprise environment.
• Familiarity with server administration and system maintenance.

HOW TO APPLY:
Interested applicants, please click on \xe2\x80\x9cApply Now\xe2\x80\x9d and provide the below details in your resume.We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jayden Ong
EA Personnel Reg No: R24119451Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What\'s your expected monthly basic salary?How many years\' experience do you have as a Network Operations Centre Engineer?Company profileTrust RecruitHuman Resources & Recruitment11-50 employeesTrust Recruit is Singapore\'s leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Trust Recruit is Singapore\'s leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Company informationRegistration No.201935022ZEA No.19C9950

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