The IT operations support personnel shall be responsible for supporting the clients, vendors and other stakeholders for products and services
The IT operations support personnel shall perform the following routine work:
\xc2\xa7 Create and monitor the network, facility and security sensors \xc2\xa7 Log, troubleshoot, follow-up and resolve new and outstanding tickets \xc2\xa7 Perform remote hand service based on request by Customers \xc2\xa7 Support Internal Operational requirements \xc2\xa7 Partake in Maintenance Activities \xc2\xa7 Maintain and update reviews into documented Operational Procedures
Perform physical network infrastructure deployment and cross connect provisioning for internal and customers
Generate and analyse operational data for network performance, statistics and usage reports for network.
Job Requirements
Higher NiTEC or Diploma and Above in any discipline
Basic Knowledge on Networking and protocols is advantageous
Good attitude and ability to learn
Ability to work on a 24/7 rotating shift duty environment
High-potential fresh graduates with no prior experience are welcome
English speaking environment
Training will be provided
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