Noc Engineer

Singapore, Singapore

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Key Responsibilities

Actively works in performing network monitoring and creating solutions that allow proactive network monitoring. Monitor network devices, software health and network tools health.
Troubleshoot and resolve customer trouble and incident. Works closely with the customer or with the vendor via email and phone call until resolution.
Perform level 1 network support such as locate the failure.
Document and published approved work instructions and procedures for internal reference.
Notify customer in the event of an incident and maintenance activity.

Requirements:

Minimum 2 years relevant working experience in Service Provider network, hardware platforms.
Familiar with OSI Model and TCP/IP ,Knowledge on Service Provider technologies.
Demonstrated ability to analyse complex situations and utilize troubleshooting skills.
Experience on equipment such as VIAVI, EXFO, etc.
Ability to work with service providers and customers .
Shift working hour. Able and willing to be on-call standby as needed.

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