Job Description

Ability to troubleshoot Layer 1 (physical layer) circuit issues
Must have VeloCloud experience
Call out circuit issues to the associated carriers
Engage vendors on hardware and software related issues
Work customer-related trouble tickets through our ticketing system
Work with the customer over the phone or through email to solve issues
Provide detailed and timely ticket updates
Experience with network monitoring tools and systems
Experience with SD WAN technologies
The analyst will be responsible for helping to meet or exceed individual and team KPIs
Ability to receive or place inbound/outbound calls to troubleshoot issues
Qualifications And Requirements
Must have VeloCloud experience - (non-negotiable
Must be a teacher and learner, ability to provide and receive coaching
Must be a self-starter, ability to dig in and solve problems
Must be organized and detail-oriented
Strong verbal and written communication
Possess a sense of urgency and accountability while driving issues to resolution
Ability to pivot and adapt in a fast-paced environment
Route / Switch experience = CCNA's CCNP's CCIEs
BGP experience
Cumulus, Vyatta, SilverPeak experience = not a must just a nice
Education and Experience:
Education or experience in a related field

• Ability to troubleshoot Layer 1 (physical layer) circuit issues
• Must have VeloCloud experience
• Call out circuit issues to the associated carriers
• Engage vendors on hardware and software related issues
• Work cus