Job Description

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Key Responsibilities: Training Administration:

• Responsible for administration and operations activities for learning and development

• Course Creation / Build
• Course Maintenance / Update
• Roster Management
• Inquiry Management
• Reporting
• Escalation Management

• Manage a catalogue of training activities in Citi’s learning management system (GLMS)
• Set up learning activities in the GLMS including instructor led training (ILT), web based training (WBT) and virtual classrooms (VILT) including pre-work activities
• Generate regional, country and business specific in the GLMS
• Support HR and the Business regionally in the use of self-service reporting tools
• Participate and be proactive in reviewing workflow and processes with the aim to embark on process improvements to increase service level standards in accordance with HRSS Standard Operating Model
• Provide ad-hoc services as required by the Business or HR
• Ensure that all processes are clearly documented and kept up-to date
• Maintain the highest level of teamwork within HRSS
• Contribute to a culture of continuous improvement within the HRSS team.
• Apply department policies, procedures and processing of routine and complex GLMS transactions for APAC
• Administer all data needs in relation to training, conforming to service levels and timeframes
• Enter and track data through a number of systems to include the GLMS and Online Service Center
• Furnish the Team Lead with the requisite data to respond to employee inquiries and error reports
• Participate in projects/additional functions as required/necessary

Strictly adhere to R&C policies and procedures such as but not limited to: adherence to secure workplace - Job Family Group: Operations - Core - Job Family: Operations Support - Time Type: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting