Job Description

In this position you will....

Ensure all operations requirements are carried out in an appropriate and effective way. You will also be required to enhance operations processes in-line with best practices and achieve a high level of customer service satisfaction.

You will be responsible for...

Attending to emails enquiries from employment agencies (EA), insurers and employers Handling incoming and outgoing phone enquiries from employment agencies (EA), insurers and employers Data-entries on DMIS System (source from email, faxed or by hand) Emailing or faxing policies to EAs who have requested it Printing of policy to EAs who have requested Attending to Walk in customers & EAs Maintain the quality of engagement with the EAs and employers Daily Transmission of Bond to MOM, as well as checking the audit reports Assisting in the Billing Process including the follow-up with the EAs Performing other ad-hoc duties as assigned

For you to be successful...

We expect you to be able to demonstrate the following key competencies

Customer Focus


Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption
Collaborative


Co-operates with team members to resolve problems and achieve goals
Creative


Looks for new ways to solve problems and execute in ways that add value
Communication


Handles and responds to enquiries in a timely manner Communicates clearly and actively listens to others
Adaptable


Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don't go to plan.

You will require the following qualifications and skills

Strong telephone and communication skills Swift and speedy responses while maintaining accuracy in data entries Familiarity with Microsoft office, especially proficiency in Excel Ability to multi-task, prioritize and manage time effectively. GCE "O" Level and/or its equivalent * Possess BCP and PGI certification is a must, having CGI is added advantage