Job Description

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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.



Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.



Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.



At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

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Associate will be part of a team responsible for reviewing and approving material changes to client data

Responsible for day-to-day resolution of complex problems and execution of complex transactions for the business unit, including research of internal and external sources

Serve as a control point for key static changes (knowing and upholding current policy) provided by internal users as well as third party vendors

Coordinate implementation of new products /services, procedures & systems/hardware solutions for problems in operations environment

Initiate projects & alternatives to improve operations efficiency, recommending client data changes across a variety of LOBs

Provide statistical analysis & reports


Receive inbound, electronic requests via a web-based front end system to create new clients for the Bank of America enterprise and/or requests to change material fields on that client data

Research, approve and/or reject new client or maintenance requests from external systems and business partners

Participate in project work such as data cleanup initiatives and system deployment or upgrades

Assist global production offices in client management including requests to create or maintenance legal entity data

Assist global production offices in client management including requests to create or maintenance legal entity data

Maintain a business partner support Email box


Must have a background in Operations, Corporate Actions, Client Data, Risk or Vendor Management

Thorough understanding of business unit's operations processes & implications on other groups w/in operations function

Strong research skills and able to work independently

Communicate clearly and comfortable speaking with Senior Management

Knowledge acquired through increasingly responsible operations analysis work and OTJ training

Strong written and verbal communication skills required

Strong MS Office skills required

Sound reasoning and research skills

Applies knowledge in the research and execution of client data maintenance requests including name, address and coverage changes

Other Qualifications

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions Excels in working among diverse viewpoints to determine the best path forward Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner Commitment to challenging the status quo and promoting positive change. Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base * Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world