Job Description

About UsCapitaLand Group (CapitaLand) is one of Asia\xe2\x80\x99s largest diversified real estate groups. Headquartered in Singapore, CapitaLand\xe2\x80\x99s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. Manage reservation requests - Assist guests in room reservation requests - Provide information on property facilities, promotions and special programmes to guests - Handle guests\' concerns and feedback on reservation requests - Handle telephone and email enquiries in a timely manner - Liaise with travel agents and referral networks on reservation requests Manage reservation operations - Perform enquiries to check room inventory and availability of room types and rates - Make reservations in the property management system (PMS) in accordance with room booking requirements - Process requests for reservation cancellations, amendments, and updates of guests\' information and preferences - Liaise with front office to prepare pre-registration activities and process advance reservation deposits - Maintain confidentiality of guests\' information when carrying out reservation operations - Perform reservation operations in accordance with property\'s policies and standard operating procedures Manage room inventory - Create room blocks for group bookings in PMS - Update room inventory through global distribution system, online travel agents and web booking systems - Assist to prepare reports on room occupancy - Assist to develop forecasts for room revenue and occupancy Create sales opportunities - Upsell hotel rooms and facilities to maximise room revenue - Create sales leads by converting guest queries into sales - Follow-up with guests to close sales Manage human resources, finance and continuous improvement - Provide suggestions for productivity improvement to enhance reservation operations - Generate ideas for service innovation to enhance service delivery and customer experienceBenefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.

CapitaLand