Job Description

This position is for GWC Serviced Apartments Pte Ltd, a company under Kuok (Singapore) Ltd.

Tasks & Responsibilities

• Provide administrative support for the Sales & Reservations Team
• Handle enquiries and follow ups, including extensions, as required
• Ensure all documentation sent to customers are duly signed and returned in a timely manner
• Ensure all reservations and amendments are accurately entered into Property Management System, and all documentation properly processed and filed
• Manage reservations and amendments from Brand Website and Online Travel Agents (may include rates and information update on relevant systems, if assigned)
• To adhere to stipulated Policies and Procedures
• Submit and process Purchase Orders and invoices in a timely manner
• Prepare and submit accurate reports as assigned, adhering to timelines
• Attend to site inspections and walk-in customers, in the absence of BDMs
• Orientation and induction of new employees
• Promptly attend to all work matters from assigned BDMs, Department Manager and DOSM, providing timely responses

• Degree/Diploma in Hospitality or Business-related discipline
• Candidates in an administration, coordinator, or reservation department role with 1 to 2 years\' experience in a serviced apartment, city hotel or residential leasing firm
• Applicants with Front Office experience and knowledge of Property Management System, who are keen to move into an administrative role, may be considered
• Positive work attitude and team player, with initiative to follow through, trace and complete work tasks promptly and accurately
• Possess good interpersonal and communication skills
• Working knowledge with a Property Management System in a hospitality setting an added advantage
• Fluent in English and a 2nd language
• Working knowledge with MS Office Programmes, especially Microsoft Excel and PowerPoint

Kuok (Singapore) Limited