Job Description

REQ-10098905

26/08/2025

Customer Loyalty

Singapore, Singapore

ING Bank

Overall Function:

The incumbent is epected to possess good knowledge of trade finance products, trade workflows and processes in particular handling of cross-border transactions.

This function is in Trade Services Department (TSD) in Singapore with the focus to support. TCF (Trade Commodity Finance) in their L/C Document checking function.

Key Responsibilities:

Perform 1st and 2nd check (if applicable) of both Import and Eport L/C documents Communicate & liaise with customers & ING back office on the check status of L/Cdocuments Provide professional advice to the customers & internal teams on discrepancy/ies noted

on the documents; fulfilling of terms and conditions in the L/C, and mitigating non-compliance documents presentation after shipment

Co-ordinate and work efficiently within the team Ensure daily tasks are eecuted as per SLA and Global work instructions and escalate to Team Head/HOD upon identification of deviations or the development of unepected risk events during the work flow. Ensure adherence to ING's procedures, policy and guidelines at all times. Propose areas of improvement in the team for the benefit of the team and other verticals. Assist in projects to improve work processes & migrations.

Other responsibilities and daily tasks include the following:

Provide quality checking and timely service delivery to TCF customers. Cultivate team spirit and build up confidence in the new team in their handling of their daily documents checking. Continuously eceeding customer epectations: the WOW effect

Qualifications and Skills:

Acceptable tertiary education. CDCS certified L/C Documents checker. At least 3 - 5 years' of eperience in handling both Import and Eport L/C Documentschecking. Microsoft office applications -MS word, ecel, power point, access, visio etc. Knowledge of Swift Alliance and any main accounting system. Knowledge of ICC publications - UCP600, ISBP 821, ISP98, URR725, URC522. Knowledge of local region's regulatory compliance and anti-money laundering

policy.

Possess effective communication skill to work with the teams and branch offices. Preferably with eposure to TCF business.


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Glenn Murphy



Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.