Job Description

About OMRON
Founded in 1933, OMRON has come a long way since and has evolved to become an organization committed to creating new social values. Today, In the APAC region, OMRON has a strong presence in , , and . Let's begin the exciting journey of together with us!
About OMRON Healthcare Business
With a vision "To advance health and empower people worldwide to live life to the fullest", OMRON's Healthcare Business produces internationally acclaimed and certified medical devices such as Digital Blood Pressure Monitors, Thermometers, Nebulizers, devices related to pain and weight management etc. Understand more about our Healthcare Business .
Short Description
The Associate - Customer Service provides support in basic device checks, troubleshooting, sales, and after-sales at designated service point in Singapore, aiming to deliver effective and efficient customer support and achieve high end-user satisfaction.
1. Product Support

• Conduct basic device and performance checks on customers' units at designated Service stations. Ensure all products are handled in line with documented procedures and standard operating guidelines.
• Provide first-level troubleshooting to customers at the service point, minimizing any disruption to their product use.
• Maintain strong knowledge of the company's products to confidently assist customers with device or app usage.
• Meet service standards and performance targets, and regularly share feedback with the team to enhance customer satisfaction.

2. Enquiry Handling and Customer Satisfaction

• Attend to customer enquiries at the service point in a professional and timely manner.
• Support the team in meeting service level agreements (SLAs) and ensuring high service quality.

3. Sales promotion

• Help execute sales and promotional programs that support the company's overall sales goals.

Requirements:
Minimum 2 years of experience in Customer Service, or related field
Good English communication skills (written and spoken)
Some hands-on technical knowledge or experience will be advantageous
Why Join us
OMRON's mission is to improve lives and contribute to a better society. We endeavor to make our diverse workforce feel equally valued and enjoy equal opportunities to help us achieve so. So come, work with the best of the best teams, collaborate, and innovate together with diverse, capable minds across the globe.
Req ID: 3179

Skills Required