The Key Account Manager (KAM) plays a pivotal role in driving Red Bull's growth in Singapore by winning new business and leading impactful brand activations. This results in expanded distribution, increased volume, and enhanced profitability. The KAM targets leading global Quick Service Restaurant (QSR), LSR chains, cafe and tea chains, catering and food service companies, and other strategic key accounts and hospitality groups as needed. Their ultimate goal is to accelerate distribution, execution, and commercial outcomes-positioning Red Bull as the number one energy drink in Singapore. RESPONSIBILITIES
Areas that play to your strengths
All the responsibilities we'll trust you with: Expand all
ONGOING UNIVERSE MAPPING & NEW CUSTOMER ENGAGEMENT
In addition to the existing hunting list, build target customer intelligence to opportunity map Singapore based on new business opportunities, maintaining a tracking database.
Navigate target customer business structures to quickly isolate key decision makers and have the presence and business acumen to influence.
Annual business planning for On Premise Key Accounts, including budget and volume forecast as well as activation plan for each Key Account
WIN NEW KEY ACCOUNT BUSINESS
Independently contact, influence & penetrate customer chain groups to win business in single & multiple markets through head office decision makers.
Engage potential customers though diagnosing their business needs & motivations to create engaging business solutions resulting in product listing and ongoing partnership.
Effectively develop unique and compelling customer value propositions that utilise all benefits and solutions at your disposal.
Agree and implement conditional business agreements that recognise and ensure continuity of partnership.
Ensure executional excellence on account level by utilizing (cross-departmental) resources, such as Marketing and Off Premise teams.
BRAND ACTIVATION AND EXECUTION
Close alignment with local Marketing on market-relevant-industry and consumer insights and national focus areas.
Deliver customer execution against brand execution and activation plans, both in-store and on-line.
Create & agree and implement customer joint business plans.
Engage and deploy sales teams to sell-in to customers where appropriate.
Implement global or localise segment specific strategies to drive customer development
Manage agreed budget forecast and spend for each account. Monitor customer performance and margin against investment and taking corrective action where necessary.
NEGOTIATING TARGET COMMERCIAL OUTCOMES
Prepare negotiation plans and engage and involve appropriate stakeholders.
Prepare internal and customer based value chains.
Influence and engage key internal stakeholders to formally support business proposals.
Correctly prepare and sell-in forecast customer benefits.
Know how and when to propose mutual concessions within the negotiation.
Secure acknowledged mutually beneficial outcomes.
STAKEHOLDER MANAGEMENT & COLLABORATION
Engage appropriate the internal teams & departments to prioritise customer acquisition and ongoing partnership.
Deploy Red Bull Teams & Departments to engage and support customers.
Foster branded collaboration within Red Bull and with the customer.
Input into the Red Bull business planning cycle.
DATA, INSIGHTS MANAGEMENT & REPORTING
Agree and obtain regular customer data that enables insight generation to drive business development.
Work with internal teams to develop unique category and business insights.
Provide agreed routine internal reporting and implement agreed actions.
EXPERIENCE
Your areas of knowledge and expertise
that matter most for this role:
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