Job Description

\xe2\x80\x9cTo be the most loved everyday food and groceries destination!\xe2\x80\x9d - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We are looking for a highly-driven and motivated Onboarding Executive for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have direct impact, then this may be the place for you! The ideal candidate will have a track record as a significant individual contributor - comfortable working independently, whilst working closely with the management team.

This role will be based in Singapore and will report to the Sales Team Lead.

Responsibilities

• Assist in in-person trainings required and handle technical issues from the Account Management and Business Development Team
• Provide quality vendor service support, including handling requests and enquiries from vendors and investigating live operations issues
• Assist in menu collection and onboarding information
• Facilitate the process between central team and local team on onboarding journey
• Work closely with Account Management Team and Sales Teams in consolidating sales data for tracking and analysis
• Assist in onsite implementation & provide on-site training to vendor
• Review vendor\'s usage, identify process improvement opportunities and drive improvement of vendor performance

Requirements:

• Preferably candidates with less than 3 years experience in a related industry, fresh graduates are welcomed
• Comfortable to work on-site various vendor locations
• Fun, open and charismatic personality with willingness in take on new challenges
• Solid understanding of the food and beverage market in Singapore
• Attention to details with excellent problem solving and organizational skills
• Strong communication skills across departments
• Sensitive to tasks schedule and timeline
• Self-motivated with the capability to work under pressure in a fast-paced environment
• Fluent in written and spoken English; other language skills is a plus
• Comfortable with basic business Excel and Google Sheets operations and formulas
• Ability to interact with various system and tools (training will be provided)

What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda