Job Description

1. Outlet Operations Management:

Oversee day-to-day operations to ensure efficient and effective service delivery. Monitor and maintain operational smoothness, addressing any issues or bottlenecks promptly.

2. Equipment Maintenance:

Manage equipment servicing, maintenance, and repair issues to minimize downtime and ensure optimal performance. Coordinate with vendors and service providers to schedule maintenance activities and resolve technical issues.

3. Premises Upkeep:

Ensure that the clinic premises are well-maintained, clean, and in compliance with safety and hygiene standards. Address any facility-related issues promptly and coordinate necessary repairs or improvements.

4. Stock Management:

Collaborate with the procurement department to manage stock levels, including ordering and storage of products. Liaise with internal and external stakeholders to ensure timely delivery of supplies and optimize inventory management.

5. Communication Facilitation:

Act as a bridge between the clinic and back-office functions, facilitating seamless communication and coordination. Relay important information, requests, and feedback between different departments to ensure alignment and efficiency.

6. Vendor and Stakeholder Management:

Liaise with suppliers, inspectors, contractors, and agents to ensure smooth operations and timely resolution of issues. Establish and maintain positive relationships with external partners to support the clinic's operational needs.

7. Customer Service:

Handle client inquiries, complaints, and feedback promptly and professionally, ensuring a positive customer experience at all times.

8. Ad-Hoc Tasks and Administrative Support:

Assist with ad-hoc tasks and projects as assigned by management, demonstrating flexibility and adaptability. Provide administrative support as needed, including documentation, record-keeping, and coordination of meetings or events.

Requirements:

Bachelor's degree in administration, business management, or a related field (preferred). Previous experience in operations management, preferably in a healthcare or aesthetics clinic setting. Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple responsibilities effectively. Excellent communication and interpersonal skills, with a focus on fostering collaboration and teamwork. A minimum of three years and up to five years of relevant work experience is required * Proficiency in Microsoft Office