Job Description

Key responsibilities for Operation Manager:


1.

Overseeing Daily Operations

: Ensuring the efficient day-to-day functioning of the shop, including managing staff, inventory, and customer service.


2.

Managing Inventory

: Monitoring and maintaining inventory levels to prevent stockouts or wastage, while also ensuring all products are fresh and in good quality.


3.

Staff Management

: Recruiting, training, and supervising staff to provide excellent customer service and maintain a positive work environment.


4.

Quality Control

: Upholding high standards of quality in food preparation, presentation, and service to meet customer expectations and health regulations.


5.

Budgeting and Cost Control

: Managing finances effectively, controlling costs, and maximizing revenue to ensure profitability.


6.

Customer Relations

: Building and maintaining positive relationships with customers to encourage loyalty and enhance the overall dining experience.


7.

Health and Safety Compliance

: Ensuring all health and safety regulations are followed to create a safe environment for both staff and customers.


8.

Marketing and Promotions

: Developing and implementing marketing strategies to attract more customers and increase sales.