Job Description

About Winborne

We are a leading waterproofing & leakage repair specialist in Singapore. Established since 1999, we have long-standing reputation and industry trust, that is known for excellent quality of work and competitive pricing. Due to strong business growth, we are seeking an Operation Manager to lead overall operation and support the Managing Director with day-to-day business activities.

Job Summary

The Operation Manager with oversee site operations, optimize resources, and liaise with customers and business partners. This role requires hands-on leadership to manage scheduling, worker deployment, customer service, execution, order-following, and communication.

Key responsibilities:

Scheduling & Planning

: Coordinate with sales & admin staff to manage scheduling and planning the workforce to meet business demands.

Worker Deployment

: Optimize manpower allocation (8-10 workers) based on worker skills and project needs.

Quotation

: Coordinate with sales & admin staff to provide quotation based on types of projects and customer situations.

Customer Service

: Manage communication with customers and contractors in a responsive manner and uphold Winborne's excellent customer service.

Communication

: Be the focal point to coordinate communication between internal team, contractors, and customers to ensure satisfactory completion of projects.

Site Management

: Oversee daily operations for waterproofing projects, ensuring compliance with BCA and other safety standards via regular inspections.

Material Planning & Procurement

: Forecast needs for materials and tools, manage requisitions and monitor usage to ensure efficient usage.

Crisis Management

: Troubleshoot issues (e.g. waterproofing failures, client disputes) to ensure smooth business operation.

Compliance

: Ensure adherence to BCA and other industry standards, maintaining documentation and support auditing processes with the relevant government agency.

Qualifications & Experience:

Bachelor's degree in Construction Management, Civil Engineering, or equivalent (or relevant experience) 6-8 years in waterproofing, construction operations, or related fields, with 3+ years in a supervisory role. Candidates from HIP projects, HDB, condo management offices are strongly encouraged to apply. Strong customer service, communication, and stakeholder management skills. Experience in scheduling, deployment, and troubleshooting. Ability to ensure instruction adherence and execution quality. Fluent in Mandarin (speaking & writing) is required.

Reporting Structure

Reports to: Managing Director.


Supervises: Coordinators, Waterproofing Workers


Coordinates along with: Sales & Admin Representatives

Salary & Benefits

Base Salary

: SGD 4,000-6,000/month, based on experience. *

Benefits

: Annual cash bonus, annual leave, overseas team building trips.