Job Description

Operation Officer - On-Site

Roles & Responsibilities

As an Operations Officer, addressing customer inquiries, resolving issues, and providing updates on permit status to ensure planned deliveries are successfully arranged to End -User.

Key Responsibilities

Liaise with Customer

Monitor the permit status for approval

Engage in close communication with customer

Support in discrepancy handling

Support in handling customer escalations

Validate accuracies of permits

Break Bulk

Ensure to commit to the procedures Ensure to update and provide daily activity report to TAMs Maintain professional communication with customers Close monitoring of permit approvals Ensure that all customer enquiries are attended timely and professionally Coordinate with BPO team on permit approvals Advice immediate superior of any irregularities discovered within the assigned transactions Coordinate with BPO and colleagues in managing customers' expectations during system downtime Responsible to assess Customs query for document submission, and submit required supporting documents to SG Customs Coordinate with relevant government agencies to attend to queries on required supporting documents or information and promptly follow-up to ensure timely approval of permits Monitor the BPO query/CA Pending trackers daily and prioritise the urgent outstanding jobs Assist with other duties and tasks assigned by immediate superiors

Requirements:

Prior experience (1-2 years) in logistics operations, preferably in a customer-facing or coordination role

Familiarity with Singapore's customs procedures and regulatory agencies (e.g., Singapore Customs, Controlling Agencies, SFA, IMDA)

Strong interpersonal and communication skills to effectively engage with customers, partners, and internal teams

Proactive and customer-centric mindset with the ability to handle escalations professionally and calmly

High attention to detail and accuracy, especially in validating documents and permits

Able to work independently while maintaining strong collaboration with team members and cross-functional stakeholders

Resilient and adaptable to fast-paced environments and shifting priorities

Positive attitude, willingness to learn, and a hands-on approach to problem-solving

Proficient in Microsoft Office (Excel, Word, Outlook); experience with logistics or permit systems is a plus

Willing and able to work two rotating shifts at customer premises (e.g., morning and night shift)

Comfortable working on-site and engaging in day-to-day operational tasks

Benefits

Competitive basic salary

On-site and shift allowances provided on top of basic salary

Annual leave, medical leave, and statutory benefits as per MOM regulations

Opportunities for learning and development

Dynamic and supportive work environment

What to expect next after hitting the Apply Button

You will receive an email with a link to start your self-paced, online job application. We will contact you via email for screening assessment to check for basic job fit, job-related skills, and finally, once you are shortlisted, we will send you an interview invitation.
Meanwhile, you may want to briefly know us by clicking https://www.tnetsglobal.com/

Thank you.

Job Type: Full-time

Pay: $2,000.00 - $2,500.00 per month

Benefits:

Additional leave Health insurance Professional development
Education:

GCE 'O' Level or GCE 'N' Level (Required)
Experience:

Logistics: 1 year (Required)
Work Location: In person