Job Description

F&B


Key Responsibilities:


Provide outstanding customer service in accordance with company standards and procedures. Efficiently handle food and beverage orders, ensuring accurate delivery to guests. Offer friendly, discreet, and exceptional service to all guests, ensuring a memorable experience. Assist fellow team members in preparation and set up food and drink service in the lounge, ensuring all utensils and amenities are properly stocked and inspected before service. Clear glassware, and any other unnecessary items from your outlet. Ensure cleanliness of lounge areas. Address guest inquiries and make recommendations, including suggestive and upselling techniques, demonstrating deep knowledge of the menu and its offerings. Manage all lounge-related telephone and email reservation inquiries. Maintain a harmonious relationship with other members of the service team. Undertake any other administrative tasks within the lounge as needed. Any ad-hoc duties as assigned.
Client Relations


Key Responsibilities:


Speaks well and eloquently to guests, whilst also knowing when to speak colloquially to makes guests more comfortable Exquisite hospitality as you take guests to their table and through a dining experience Smile, be polite, friendly and professional Organise, manage and follow up all reservations from enquiry to until the guests leave Organise and manage all forms of reservation communications from telephones, online and live enquiries Ensure reservations are recorded correctly (specifically dietaries) Organise, manage and attended the host counter at all times Maintain a high level of service and professionalism at all times Understand, be knowledgeable and advise about the food and beverage offerings Ensure safety precautions are adhere to at all times (specifically allergies) Take appropriate action in the event of an accident or complaint from guests or employees Follow effective operating procedures with a focus on periods of high volume Maintain, organise and keep all work areas clean Attend all scheduled employee meetings and bring suggestions for improvement Always be presentable and well groomed Ensure compliance with all applicable laws and regulations Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately * Ad-hoc duties as assigned by superior