Educational Qualification: Minimally ITE and Diploma level
At least 1 year of relevant experience
Need to possess basic knowledge of the systems to perform basic trouble-shooting (Training will be provided)
Prefer Skill: Basic Computer knowledge of Microsoft excel, word, Solaris/Windows
Responsibilities:
Provide 1st level troubleshooting to customers
Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
Able to do initial diagnostic, categorization, set priority, dispatch job
Able to support & coordinate with Level 2 Support teams in incident/problem investigation and resolution.
Perform Daily Systems and Applications Health Checks.
Diana IT Consultancy & Services Pte Ltd EA No: 92C5311 | EA Reg No. R1104129
Please visit www.itcspl.com to learn more information about ITC
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