Operational/Risk Responsibilities
- Perform independent assessment of root causes and mitigating actions for issues/errors as well as any subsequent escalation and reporting
- Review BCP and coordinate Departmental BCP exercises
- Perform periodic review on system accesses
- Perform and lead RCSA exercise
- Provide oversight on the MIS for the department including Key Risk Indicators and other metrices or reporting, to facilitate escalations and timely resolution
- Conduct physical stock count and perform Stock Reconciliation
Project Management
- Maintain and monitor project plans, project schedules, work hours, budgets
- Assist and/or lead user requirement request, reviews and documentations
- Coordinate product walkthrough and user training
- Represent ops users in the project/initiative development process
- Document and follow up on actions and decisions from meetings, work with respective stakeholders to identify and define requirements, scope and objectives
- Participate in UAT for new products, system enhancements
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