Job Description

TD Bank Group Headquartered in Toronto, Canada, with more than 90,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offer TD Bank Group Headquartered in Toronto, Canada, with more than 90,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27 million customers worldwide through three key business lines: Canadian Retail including TD Canada Trust, Business Banking, TD Auto Finance (Canada), TD Wealth (Canada), TD Direct Investing and TD Insurance U.S. Retail including TD Bank, America's Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD's investment in Schwab Wholesale Banking including TD Securities TD had CDN$1.8 trillion in assets on July 31, 2022. TD also ranks among the world's leading online financial services firms, with more than 15 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol 'TD'. In Singapore, TD operates as The Toronto-Dominion Bank, Singapore Branch and Toronto Dominion (South East Asia) Limited, which are collectively known as 'TD Singapore' since 1979. The key business in Singapore is TD Securities which is part of Wholesale Banking. Department Overview: Global Operations and Business Services is a diverse and dynamic group of individuals, whose varied talents and experiences enable us to provide critical infrastructure services that support and/or control the trading, investment, and corporate banking functions of TD Securities. We are committed to innovation with purpose, execution with excellence, and continually improving the employee value proposition. We foster a culture of diversity, inclusion, and community giving. Our dynamic team is divided into four main functional areas: Capital Markets, Financing Operations, Payment and Correspondent Banking Services and Business Services. The Global Operations team partners with the front office and other groups globally to mitigate risk and deliver world class service to our global client base. They provide operational support and control functions across the trade lifecycle. The team is heavily involved in new product initiatives and process improvements to streamline our support model. They take great pride in ensuring controls are being continuously reviewed and updated while focusing on the customer at every point of contact. If you are industrious, collaborative, innovative, and enjoy visionary thinking, while also maintaining a commercial view on the market, joining our team could be an ideal opportunity for you. Role Details: The primary accountability of the role is to complete and improve existing processes and while identifying and escalating risks of aged and high value breaks within the reconciliations control space. Your high energy and desire to improve process and mitigate risk will enable you to find creative solutions that not only optimize the efficiency of existing processes and controls but also improve employee engagement and satisfaction. As a member of the Reconciliations team, you have a unique opportunity to positively impact the future state of vital control function within TD Securities. By Innovating With Purpose, you will support, enhance and ultimately augment our existing Reconciliations team's process, mandate and efficiencies. There would also be potential opportunity to cross train in other functions within Global Operations and Business Services, Singapore as part of TD's commitment to developing our colleagues. Job Accountabilities: Perform all daily processing activities for high volume, complex and advanced reconciliations, ensuring the data reconciled is complete and accurate, and follow up on any issues with data delivery. Identify patterns where manual matching and break allocation is occurring and advance ideas to build automation rules. Identify and highlight risks and initiate follow up on aged, high value and unactioned breaks (no notes added) via targeted escalation to ensure prompt resolution. Ensure that break escalations are completed and kept on record. Handle first level escalated issues and provide work guidance as a resource to others. Ensure internal control processes are adequate and documented appropriately. Analyze current state of reconciliation controls process, identify issues and opportunities through root cause analysis, participate in delivering solutions to enhance performance and close gaps in process. Escalate processing issues where necessary to ensure a high level of service is maintained. Review account profile documents for new recs and rec enhancements walking recon officers through the changes explaining impact and implications to ensure consistent application and develop colleagues. Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies. Perform a senior role of helping to oversee that the team's BAU is performed in a timely and accurate manner. Job Requirements: A strong background and knowledge of reconciliations processes and systems with at least 3 years of experience in a similar role. Strong background and knowledge of capital markets, their functions and processes. Ability to work during London hours and on Public Holidays. Ability to grasp and translate technical concepts, think independently and a high degree of initiative required to present options in resolving issues. Ability to manage tight deadlines, multiple tasks, and adapt well to changing priorities. Excellent interpersonal skills to effectively interact at all levels coupled with a passion to build strong working relationships. Self-motivated, well organized and positive attitude. Ability to apply abstract thinking, problem-solving and technical skills to build reconciliations using available tools. Knowledge in Technology tools such as Alteryx/DuCO/UiPath preferred Inclusiveness: At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.