Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Operations Analyst (Tech Company)

Work Dynamics - Integrated Facilities Management

Responsibilities

• Data Analysis: Collect, analyze, and interpret large volumes of data from various sources to identify trends, patterns, and insights that support business decision-making.
• Resourcefulness: Ability to independently adapt and identify solutions to the changing demand in a fast-paced working environment
• Reporting and Visualization: Develop clear and concise reports, dashboards, and visualizations to present data-driven insights to stakeholders at all levels of the organization.
• Process Improvement: Collaborate with cross-functional teams to identify process inefficiencies and recommend improvements that optimize workflows and increase operational efficiency.
• Requirements Gathering: Work closely with business stakeholders and wider FacOps team to elicit and document business requirements, ensuring alignment with strategic objectives.
• Solution Oriented: Assist in the development and implementation of technology solutions, ensuring they meet business requirements and drive process improvements.
• Stakeholder Management: Build and maintain strong relationships with stakeholders, providing regular updates, insights, and recommendations to support their decision-making processes.
• Industry Research: Stay abreast of industry trends, best practices, and emerging technologies to provide valuable insights and recommendations to the organization.
• Client meetings: Provide support and participate in Client QBR (Quarterly Business Reviews), Monthly Partnership, and other related meetings
• Documentation management: Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Operation Support: Provide support to Manager and FacOps Team where required to support account deliverables
• Team connector: Develop meaningful and lasting relationships with team member for optimized systems/workflow integration

Other responsibilities include

• Champion Innovation programs
• Motivate and participate in improvement programs
• Support Functional Team\xe2\x80\x99s initiatives

Key skills

• Intermediate to Advanced skills in Microsoft Office software
• Excellent client service and communication skills.
• Ability to deal with a variety of complex issues concurrently.
• Experienced in financial reporting and general financial acumen
• Goal oriented and focused on meeting performance targets.
• Ability to work well in a team environment and manage staff
• Customer experience an advantage

Required Qualifications, & Experience

• Bachelor\'s degree in business administration, Facilities Management/ Economics, Finance, or a related field. Master\'s degree is a plus.
• Proven experience as an Operation Analyst or similar role, preferably in a real estate, consulting, or corporate environment.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information.
• Proficient in data analysis tools and techniques, such as Excel, SQL, and data visualization tools (Tableau, Power BI, etc.).
• Experience with project management methodologies and tools is desirable.
• Excellent written and verbal communication skills, with the ability to present complex information in a clear and concise manner.
• Strong interpersonal skills with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Detail-oriented with a focus on accuracy and quality of work.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Required Skills

• Strong interpersonal skills with a service mindset (customer oriented)
• Team player with hands-on attitude to ensure details of implementation are reviewed
• Goal oriented and focused on meeting performance targets.
• Ability to work well in a remote regional team environment
• Strong organizational and time-management skills
• Demonstrated ability to create and drive new initiatives
• Excellent written and verbal communication skills
• Strong problem solving skills and strategic thinking
• Flexible, confident, motivated, energetic and trustworthy
• Passion for quality and has an eye for detail

Location:

Hybrid \xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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