Job Description

Job Title: Operations & Relationship Manager (with GIFT City Oversight)

Location: Singapore (with oversight of India GIFT City operations)


Reporting To: Senior Management / COO


Employment Type: Full-time




Role Overview





We are seeking a dynamic professional to play a hybrid role that spans operations management, client support, vendor coordination, and oversight of the firm's GIFT City fund structure. The individual will act as a key bridge between internal stakeholders, external vendors, and client relationship teams, ensuring seamless execution of operational processes, regulatory compliance, and high service quality to investors.

Key Responsibilities

Operations Management:


- Oversee day-to-day middle- and back-office operations across fund structures, including trade settlement, cash movements, reconciliations, and reporting.


Ensure compliance with MAS regulations, VCC requirements, and internal control standards. Implement process improvements to enhance efficiency, accuracy, and timeliness of operational deliverables. Support financial reporting, performance tracking, and risk monitoring frameworks.


Assistant Relationship Management:


Assist senior Relationship Managers in servicing high-net-worth and institutional clients. Prepare client presentations, reports, and portfolio updates. Maintain CRM records and follow up on client action items. Coordinate onboarding and due diligence of new clients, including KYC, AML checks, and account opening documentation. Ensure business activities adhere to compliance, legal guidelines, internal rules, regulation & policies


Vendor Management:


Act as primary point of contact for outsourced service providers, including fund administrators, custodians, auditors, tax advisors, and IT vendors. Monitor vendor deliverables against SLAs, escalating issues promptly where required. Conduct periodic vendor performance reviews and participate in negotiations of contracts and renewals. Ensure vendor compliance with data protection, confidentiality, and regulatory requirements.


GIFT City Structure Oversight:


Manage the firm's GIFT City entity and ensure alignment with Indian regulatory requirements (IFSC, SEBI, IFSCA). Coordinate with local trustees, administrators, and legal advisors to ensure smooth operations of the GIFT City fund vehicle. Assist in investor communication and reporting relating to GIFT City structures. Oversee governance frameworks, board meetings, and regulatory filings for the GIFT City entity.

Requirements

Bachelor's degree in Finance, Business Administration, or related field; advanced qualifications (CFA, CA, MBA) advantageous. 5-8 years of relevant experience in fund management operations, client servicing, or vendor oversight. Familiarity with MAS regulations, VCC structures, and cross-border fund entities (experience with GIFT City strongly preferred). Strong understanding of operations workflows within asset management or private wealth management. Excellent organizational skills with the ability to manage multiple stakeholders across jurisdictions. Strong interpersonal and communication skills to handle client interactions and vendor negotiation. High attention to detail and ability to work independently in a fast-paced, entrepreneurial environment.

Key Competencies

Operational excellence and process mindset Client-oriented with strong relationship-building skills Stakeholder and vendor management ability Cross-border fund structure oversight * Regulatory and compliance awareness