Job Description

The CGW Operations Control Sr. Manager works with the CPB Investment and Lending product governance Lead to accomplish the goals of risk governance for CGW APAC operations. Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise.

Key Responsibilities:

• Issue and Corrective Action Plan (CAP) Management: CAP oversight, review & system input, ongoing engagement through the life-cycle of the CAP, Monitoring and Escalation;
• Manager Control Assessment (MCA) Oversight: Works with Operations to ensure the integrity of ARCRM content and structure, acts as MCA Champion and performs quarterly/annual Risk Assessments;
• Audit Interface & Oversight: In partnership with Operations, assess Pre-Audit Readiness and perform review, deliverable tracking, field status updates, audit issue review and challenge, CAP formulation & guidance;
• Key Risk Indicators (KRI) Oversight & Challenge: Monitor metrics and key risk indicators via Operations MIS, Dashboards, Balance Sheet Exposure Reports (BSER), ORE, etc., challenge key risk items within operational metrics and work with Operations to determine risk-based thresholds;
• Operational Risk Events (ORE) Oversight: Interface to Operations for all Operational Risk Events and system entry for eligible events, policy guidance and point of escalation, documenting lessons learned, reporting / proper sign-off and communication as needed;
• End User Computing (ECU) Oversight and attestation
• Process / Conformance Reviews
• Management of the Entitlements for CPB applications
• User Access (GIDA) Support: act as back-up to the in-country GIDA Team to support the user provisioning & de-provisioning on the CPB applications

General Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Assesses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk, risk for example.
• Establishes and maintains a robust control environment and culture within the Citi businesses worldwide.
• Assists management in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss and helps ensure compliance with corporate polices, procedures, laws and regulatory requirements.
• Assists in assessing current status of all regulation related controls
• Recommends control enhancements as needed
• Identifies best practices to be shared with global Citi businesses
• Develops and maintains tracking metrics for management reporting and escalation
• Establishes a rapport with Business Managers, Compliance, Internal Audit and Legal.
• Develops a broad and detailed understanding of the organization\xe2\x80\x99s landscape, culture and technology.
• Understands the various businesses and the applicable regulations which govern
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years experience in Operations Risk and Control or comparable Risk departments is a must. Other risk and control disciplines would be a plus \xe2\x80\x93 credit, and market.
• Experience in Internal Audit or Financial Control would be desirable.
• Expertise in the following is beneficial: Fraud Awareness and Risk Management Legal and Regulatory Compliance, specifically
• Management of a global operations and a complex environment that includes global teams.
• Excellent communication skills \xe2\x80\x93 verbal & written

Education:

• Bachelor\xe2\x80\x99s/University degree, Master\xe2\x80\x99s degree preferred

Job Family Group: Risk Management



Job Family: Operational Risk



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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