Job Description

Company Mega Adventure operates an aerial adventure park - host to the world famous MegaZip \xe2\x80\x93 a 450m flying fox over the jungle and beaches of Sentosa Island \xe2\x80\x93 as well as a 15 meter high free fall simulator, and a 36 obstacle high ropes course. Job Role Description The Operations Crew member is responsible for the operation of the attraction and ensuring the safety of the guests. Service-oriented with excellent interpersonal skills, he/she enhances the enjoyment of their guests by providing hands-on guidance to any queries raised which are specific to the attraction. He/she is also knowledgeable on first-level mechanical issues related to the attraction, and is able to raise the issue to the relevant maintenance staff after conducting a first-level triage of any mechanical or operational concerns. Able to work on a shift system, he/she is comfortable with working in an outdoor environment, be on their feet for long hours, and needs to maintain a flexible work-week including weekends and public holidays.

• Support attractions operations
• Assist in regulating queue times according to queue management approach and methods
• Assist in directing crowd flows through the attractions site
• Provide feedback to management team on improving ground operations Ensure guests have valid ticket for the relevant activities at the site Ensure cleanliness of site at all times
• Operate attractions rides

• Enhance customer service
• Deliver excellent guest service in line with developed procedures
• Perfom first-level service assistance and recovery
• Handle any attractions-related enquiries and assist any team members when required

• Safety and security of attractions site
• Enforce visitor adherence to safety rules Carry out safety standards and procedures Escalate any incidents for follow-up action
• Support emergency response procedures Conduct safety briefing to guests
• Ensure timely set up and execution of the park closure procedures
• Conduct pre and post-ride safety checks on a daily basis Perform thorough inspections of equipment and rides
• Assist in performing pre and post-ride safety checks

Skills and Competencies Primary/Secondary School/Pre-U/College/Professional Certificate Part-time positions available. Option to convert to Full-time. Check out sg.megaadventure.com for more information about us!