Operations And Customer Service Executive (air & Sea)

Singapore, Singapore

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Responsibilities:

Handle Airfreight & Seafreight Operation from A-Z; (Received Bookings/Orders>Planning & Arrangement>Liaising >expertized>documentation>follow up>ensure cargo reach to the correct destination/customer>billing & costing. etc.)
Handling Customer\xe2\x80\x99s inquiries and ensure to comply with operation procedures
Handle Shipment \xe2\x80\x93 process documentation, manifest, invoices, cost capturing
Coordinate with airlines and co-loader to arrange for space booking
Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controller
Ensures SOP alignment to customer expectations and company\'s agreed standards of performance.
Attending to Customs, Agents and Government Authorities enquires
Provides quotations to customers
Support Sales Department in quoting, liaising, and following up.
To promote our service to new clients.
Handling of permit declaration and liaison with airlines and customers.
To ensure timely and accurate handling of all tradenet declarations and submissions.
To ensure billing is completed timely and files are closed correctly within a given timeframe.
Operations to assist and work closely with the warehouse.
Must Engage and involve with all company activities and implementation.
Any other ad hoc basis work on administrative duties assigned by the Manager.
Other responsibilities that may be delegated or stipulated by management from time to time

Requirements:

Minimum of 2 years of working experience in the related field with both Air and Sea an added advantage
Previous Freight Forwarding Experience would be an added advantage
Possess sound knowledge of permit declaration would be an added advantage
Should be familiar with Air Import / Air Export / Seafreight process flows.
Must be able to work towards deadlines and according to SOPs and with KPIs.
Proficient in MS Office and Excel applications.
Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
Team player and able to work independently with minimal supervision

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