Job Description

Working hours: Mon to Fri, 9am to 6pmOrder Management

• Accountable for the end-to-end outbound and post-purchase customer experience for our online market/s.

• Liaise with the retail and customer service teams to ensure a seamless post-purchase customer experience.

Fulfillment and Warehouse Operations

• Delegate work, encourage and provide feedback to the team and be the "go to" person for inbound and outbound operations and quality checks.

o Ensure all orders are shipped out accurately.o Work with our delivery partners to ensure orders are delivered on time.o Ensure that the outbound team has the necessary supplies and equipment at all times to perform their tasks and duties.o Together with the store managers, be responsible for ensuring stores are well stocked on time.o Perform cycle count to ensure inventory is accurate.o Receive, QC check and putaway incoming shipments in a timely manner.o Ensure defects are processed in a timely and accurate manner.o Conduct cycle counts, investigate inaccuracies and provide solutions to improve inventory accuracy and cleanliness.o Develop and maintain processes to ensure inventory accuracy, inventory movement traceability.Supply and Inbound Operations

• Coordinate the movement of goods from suppliers with the supply team and freight forwarders, ensuring timely, cost efficient delivery.

• Accountable for receiving shipments accuracy and reporting on any discrepancies.

• Generate reports on defects and QC checks to provide feedback to suppliers.

Vendor Management

• Develop and maintain strong relationships with 3PL and logistics service providers.

• Track and analyze costs associated with logistics and transportation and provide insights to management for informed decision-making.

• Resolve issues or disruptions in the supply chain promptly and effectively.

Studio General Management

• Oversee restocking of pantry and office supplies

• Assist in ad hoc duties and tasks pertaining to the Studio and Warehouse.

Other Responsibilities

• Lead business operations improvement initiatives.

• Assist in projects to support business plans.

Job Requirements

• 5 days work week

• Responsive to provide necessary support to the retail teams during store opening hours (Daily, 11am to 7pm). Off - in- lieu provided if needed to support after normal office hours.

• Minimum 3-year experience in relevant functions such as e-commerce operations, supply chain management.

• Minimum 1 year experience in a leadership position in relevant functions.

• Proficient in excel skills

• Prior experience in Shopify and project management are preferred.

• A go-getter and ready to make an impact

• Good team player, positive attitude to learning new skills

Flintex Consulting