Responsible for the Company’s day-to-day operational aspects of the e-commerce website and other online platforms (Shopee, Foodpanda, GrabFood), including user experience, order fulfilment and processing, customer service and webpage development.
Work with the management and marketing team to develop appropriate e-Commerce strategies and offline marketing strategies to deliver commercial impact that meets KPIs (traffic conversion, site experience etc).
Set up and maintain online product mix and inventory along with any site promotional activities.
Work with internal teams to ensure content accuracy for all products, forecasting of product assortment and inventory planning needs.
Provide timely financial and performance reports on KPIs to improve product profitability and provide recommendations to achieve better performance.
Optimise business processes and introduce new initiatives
Identify key pain points, conduct root cause analysis, develop well-rounded solutions and manage the roll-out of these initiatives
Work with the service team to improve customer service quality and ensure customers’ feedback are well handled.
Oversee stock inventory, ensuring stock accuracy and to address any discrepancy
Responsible for implementing internal logistics strategies to cater to high delivery and short lead time requirements.
Liaise with overseas factory including delivery schedule planning.
Source and manage vendors for customised or adhoc work.
Job Requirements:
Diploma/ Degree in Operations or relevant qualification
Relevant operations working experience or a related field
Resourceful, open minded and able to work under pressure
Excellent in communication and interpersonal skills
Possess good warehouse management skill and have good positive mind set approaching changes in operations priorities.
Proficient with the various tools in MS Office (Word, Powerpoint, Excel)
For interested applicants, please fill up this form https://forms.gle/xQmwHCEg5Sw6jJcr9
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