Job Description

Job Scope:
1. Employee Management

• Oversee and supervise employees on a daily basis
• Ensure employees comply with company SOPs, policies, and service standards

2. Rostering

• Oversee rostering and verify that actual staff deployment aligns with the approved roster
• Monitor and flag any unauthorized roster changes or staff replacements

3. Performance Monitoring & Discipline

• Monitor staff performance, productivity, and attendance
• Track attendance and punctuality records
• Address performance or disciplinary issues and coordinate with clients on corrective actions

4. Operational Support

• Provide day-to-day operational support to ensure smooth workflow
• Manage on-site operational issues and escalate matters when necessary
• Ensure employees understand their roles, responsibilities, and safety requirements

5. Compliance & Documentation

• Ensure employees comply with company policies and relevant regulatory requirements
• Maintain accurate documentation, including attendance records, performance reports, and manpower documentation

Requirements

• Prior experience in operations management (cleaning, F&B, or retail) is preferred
• Strong coordination and communication skills
• Ability to work in a fast-paced and/or shift-based environment
• Basic proficiency in Microsoft Excel and reporting tools

EA License no: 96C4864 Reg No: R24122513 Nicole Chin Jia En

Skills Required