Job Description

Operations Lead Analyst

Job Purpose: Use data analytics with an emphasis on business operations and customer insights to provide advanced professional input to complex Data Measurement & Reporting assignments/projects. Provides analytical and operational reporting, business performance measurement and management dashboards, and fulfills data and measurement requests from business partners. Responsible for managing advanced data/analytics projects that are used to develop actionable insights and recommendations.

Reports to: COO Singapore

Critical Tasks and Expected Contributions/Results:

• Thought leadership towards C-Suite leaders to support operations regional and global analytics transformation projects
• Act as a bridge between technology and business domains, managing business critical process improvement and change management projects
• Identify opportunities for improvements based on fact-based analysis, playing a key role integrating insights into operational processes
• Prototype, iterate and embed streamlining solutions within the organisation
• Manage requirements for large programs with complex cross-functional dependencies
• Develop an understanding of how data is captured, stored, integrated (and flows) through applications/databases and consumed by end users
• Coach and develop colleagues in data literacy and analytical methodology

Key Challenges/Anticipated Changes in Environment:

• Non-organic growth has created fragmentation of systems and process
• Source data to enable analysis does not reside on any one single system
• Multi-team and stakeholder engagement increases complexity

Developmental Value of Position:

• Opportunity for increased senior level exposure across functions
• A key position that starts to use data to drive business decisions and improvement that could increase opportunities as the business grows its data analytics capabilities
• Potential for succession planning into leading larger and more complex team structures

Experience/Knowledge, Education and Other Requirements:

• Bachelor\'s Degree in Business Management, Data Science or related field.
• 10-15+ years experience in the analytics domain with an emphasis on business operations and customer insights
• Strong business acumen, i.e understanding key operational metrics of the business and impact on profit and loss, revenue, customer retention, etc.
• A data-driven personality, uses deep analytics knowledge to advise functional leaders and provide thought leadership
• Able to think strategically and act tactically
• Excellent project management, interpersonal and collaboration skills, with the ability to engage and influence senior stakeholders across the business
• Ability to translate business needs into practical applications and solutions
• Proven track record in leading & implementing impactful data and reporting visualization projects
• Entrepreneurial spirit to navigate an evolving data landscape with a broad partner network
• Proactive team-player who thrives in a cross-functional, cross-cultural, hybrid (face-to-face and remote) team environment
• A strategic thinker with a roll-up-the-sleeves attitude and obsessive approach to execution
• Demonstrated expertise in data manipulation (SQL) and architectural design for analytics
• Experience across the analytics pipeline (Data Mapping, Integration, Architecture, Analytics, Visualization, Insights)
• Experience defining technical solutions for complex business problems; designing/prototyping front-end visualisation (PowerBI / Tableau etc) using UX design principles
• Experience running UAT, UX and end-user training
• Highly organized, detail-oriented, with strong documentation & presentation skills
• Excellent verbal and written communication skills ability to communicate in a clear, concise, and compelling way using the most appropriate approach to cater to different stakeholders with varying degrees of data and analytics knowledge and experience
• Ability to upskill organisational data literacy and interface with both technical and business stakeholders
• Can lead and train a team in performing analysis activities to deliver to defined objectives
• Experienced in coordinating projects across multiple time zones is a PLUS
• Previous experience working with data science and reporting teams is a PLUS
• Knowledge of the healthcare industry is a PLUS

Personal Competencies Required:

• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.
• Able to work autonomously: Strategic, Trustworthy, Resourceful, Independent, Pragmatic

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Cigna