Job Description

The Global Institute of Logistics has named B&H Worldwide as the world's Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry.

General Duties (Operations)

• Customer Service, attending calls and promptly response E-mails correspondence
• Responsible for all import & export shipments.
• Ensure airfreight shipments are completed in accordance with requirements and expected schedule.
• Updating shipment status on In-house Online Tracking system.
• Respond to operational staff/customer queries.
• Maintain and share with colleagues as appropriate, personal knowledge of all relevant transport laws and procedures and restrictions.
• Liaise with Operations Supervisors to identify any changes in work instructions and/or processes where appropriate, thus providing reliant handling of Cargo/Goods.
• To undertake duties in accordance with defined processes and work instructions.
• Answer telephone calls in a polite and timely manner ( within 3 rings).

General Duties (Logistics)

• Monitor the receipt, booking in and dispatch of all Cargo/Goods and record data in accordance with working procedures.
• Ensure all goods received are booked into the company within a timely manner and record data as necessary.
• Keep the warehouse tidy and organized.
• Updating shipment status on In-house Online Tracking system.
• Arrange third party collections and deliveries liaising with B&H or Transport department
• Deal with Inventory requirements, logging incoming and outgoing shipments that are stored in our warehouse.
• Liaise with Operations Supervisors to identify any changes in work instructions and/or processes where appropriate, thus providing reliant handling of Cargo/Goods.
• To undertake duties in accordance with defined processes and work instructions.
• Answer telephone calls in a polite and timely manner ( within 3 rings).

Customer Focus

• Maintain and develop customer relationships alongside customer solutions and any other relevant departments
• Understand individual customer needs and requirements
• Communicate quickly and professionally to customers any changes that affect their business e.g. delays, changes to flights, emergency measures etc

Compliance/Health & Safety

• Adhere to health and safety policy, and other requirements relating to the care of equipment.
• Be aware of the standards expected in respect of the job, attendance, timekeeping and behaviour and the standards set out in the handbook and the HR Policy Manual.
• Adhere to B&H Quality Management System

Personal Development

• Complete annual appraisals in line with B&H standards with the Line Manager.
• Ensure all mandatory training is completed within the required time frames and refresher courses are completed prior to the expiry date.

Personal Attributes

• Customer focussed
• Excellent attention to detail
• Knowledge of Aviation / Operations / Logistics processes
• Excellent customer service skills.

Key Skills and Attributes

• Work pro-actively using own initiative. Proven communication skills both written and verbal.
• Proven communication skills both written and verbal.
• Ability to consider several possible options and decide on most appropriate method.
• Possess appropriate IT skills.
• Excellent process and planning skills.

Application Instructions
To Apply:
Kindly note that only shortlisted candidates will be notified.

Skills Required