Job Description

Job Title
Operations Manager, Contract Logistics
Education
Bachelor's Degree
Location
Singapore - SG (Primary)
Career Level
Manager
Category
Operations
Job Type
Permanent

PSA International is a leading port group and trusted partner to cargo stakeholders. PSA actively collaborates with its customers and partners to deliver world-class port services and logistics alongside, develop innovative cargo solutions and co-create an Internet of Logistics.
PSA BDP focuses on supporting cargo owners to ensure their supply chain is resilient, agile, sustainable, and cost efficient. We operate a global network of digital and logistics solutions to remove complexity for our customers and create long-lasting relationships built on trust.
We are seeking a highly capable Operations Manager to lead and manage day-to-day Warehousing & Distribution operations for a key Life Sciences & Healthcare customer in Singapore. This position is responsible for delivering operational performance and excellence ensuring compliance with industry regulations and delivering a consistently high level of customer satisfaction.
This role will work closely with the Site Manager to ensure all customer and operational requirements are effectively met.
Key Responsibilities

• Responsible for daily warehousing and distribution activities to ensure operational

productivity, KPIs and service levels are met or exceed.

• Lead a cross-functional team across warehouse operations, inventory control, transportation, quality and customs.
• Ensure compliance with GDP, GxP, ISO standards, and other Life Sciences & Healthcare regulations.
• Manage and optimize cold chain processes and infrastructure to meet product handling requirements.

Customer Relationship Management

• Act as the key operational contact for the customer, ensuring smooth communication, quick issue resolution, and alignment with business objectives.
• Lead customer operational performance reviews and business meetings to monitor satisfaction and identify improvement opportunities.
• Understand evolving customer needs and proactively offer value-added solutions.

Cost & Resource Management

• Drive operational productivity, continuous improvement efficiency and cost control initiatives.
• Lead resource planning and management
• Support business planning, forecasting, and budgeting processes.

Stakeholder & People Management

• Build strong relationships with internal stakeholders - commercial, finance, IT, Quality, Customs, HR, and leadership.
• Manage staffing, training, and performance of operational teams.
• Foster a culture of accountability, safety, and delivering performance.
• Process review, Improvement & Compliance
• Lead continuous improvement projects to enhance productivity, service quality, and safety.
• Ensure documentation and SOPs are updated and aligned with audit requirements.
• Prepare for and support internal and external audits (quality, regulatory, and customer).

Exemption Type
Exempt (Salaried)
Job Requirements
Required Skills, Experience and Competencies:
Qualification & Experience

• Bachelor's degree in Logistics, Supply Chain Management, or related field.
• Minimum 5 years of relevant experience in Warehousing & Distributions operations,
• Prior experience in Life Sciences & Healthcare logistics is strongly preferred.
• Sound knowledge of warehouse automation, WMS, and cold chain logistics.
• Demonstrable understanding of performance management, P&L management and financial reporting.
• Proven leadership, problem-solving, and customer management skills.
• Business Competency

Key Competencies
??? * Team leadership and performance management

• Customer-centric mindset with a strong sense of ownership.
• Excellent communication and interpersonal skills.
• Strategic thinking with attention to operational details.
• Proactive, adaptable, and results oriented.
• Strong stakeholder management and conflict resolution abilities.

Skills Required