Job Description

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Do you want to join us in helping to fight the world\'s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?

Then come in and join our Singapore team as an Operations Manager, Customer Services to be fully responsible in implementing a holistic Siemens Healthineers communication approach for Singapore. The role reports directly to the Customer Services Manager.

Siemens Healthineers (SHS) is hiring an Operations Manager, Customer Services to be responsible for functional operation for Diagnostic Imaging (In-vivo) business area. The incumbent will be accountable for high operational performance to support a Customer Service (CS) Department and achieve high productivity. He/she will implement all required processes to run an efficient and profitable service operation, in compliance with audit. He/she will also ensure customers\xe2\x80\x99 satisfaction and that customer complaints are escalated properly.

Your tasks and responsibilities:

• You will be responsible to ensure the functional operation and implement the required Service Support Process (Registration, dispatch, spare part logistic, service confirmation and others).
• You will provide qualified resources for pre-clarification according to the processes.
• You will ensure proper technical and application support.
• You will define and supervise the escalation process into the Regional Support Center (RSC)
• You will prepare reports for Head of Customer Services and Regional management on current service situation.
• You will escalate service incidents according to defined parameters.
• You will control and deliver tool and test equipment, CS logistic activities including spare parts.
• You will provide qualified resources for SRS (remote services) and EPS (extended product service) Services Support.
• You will set up responsibilities for the focused development of the field force and the processes necessary to leverage the SRS infrastructure into other service/ business offerings.
• You will analyze the technical key data, propose and implement measures for obtaining the agreed targets and budget values in coordination with the technical manager and commercial management.
• You will provide key performance parameters (KPIs) as required by Siemens Healthineers standards, related to product data, installed base and service performance.

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Your qualifications and experiences:

• You hold a tertiary degree in a technical, management and/or commerce discipline; technical understanding is a pre-requisite.
• You have professional experience in a service business or in a relevant industry.
• You have experience in managing, leading and motivating teams and individuals.
• You have experience with multinational companies, clients and people.
• You have experience interacting and networking with Senior Executives.
• You have experience dealing and handling customer complaints.

Your personality and skills:

• You possess strong communication, organizational and presentation skills.
• You demonstrate the ability to prioritize work with complex matrix of inputs.
• Working Location: Singapore

Our global team:

We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what\xe2\x80\x99s possible in healthcare to help improve people\xe2\x80\x99s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing

the boundaries of what\xe2\x80\x99s possible, to improve people\xe2\x80\x99s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here ( ) to get started.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our job\xe2\x80\x99s alias, employees or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

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