Job Description

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a 'job', we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you're looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow - the perfect place for you to grow your career!

Duties & Responsibilities

• Be the primary point of contact and build long-term relationships with both internal and external customers pertaining to operations.
• Communicate clearly the progress of monthly/quarterly targets to internal and external stakeholders.
• Forecast and track key metrics such as KPIs and operational deliverables.
• Responsible for keeping customers satisfied and delivering exceptional support on a daily basis.
• Liaise and coordinate between the customer and internal teams to meet planned demands/targets as well as address gaps quickly and amicably.
• Understand contractual obligations, challenge the norms and analyse data to develop strategies for meeting customer expectations.
• Pursue new business opportunities and create effective pipelines for forecasting and revenue growth.
• Present to management on the status, challenges and outcomes of customer engagements and plans to meet targets, supported by data wherever deemed possible.
• Undertake additional assignments or duties as directed by the management.
• Work with HR to determine, recruit, interview, select and hire an appropriate number of employees.
• Coach and develop staff including overseeing new employee onboarding and providing career development planning and opportunities.

Skills & Experience

• Degree from a recognised institution of any discipline
• Preferably with Operations Management or Supply Chain Logistics background.
• Demonstrate ability to communicate, present and influence effectively at all levels of the organisation and customers.
• Proven ability to manage multiple operations/projects/assignments at a time while giving due attention to details.
• Excellent negotiation and presentation skills.
• Self-motivated and able to thrive in a results-driven environment.
• Ability to prioritise tasks and possess effective time-management skills to meet deadlines and planned deliverables.
• Possesses leadership, man management, critical thinking and problem solving skills.
• Excellent verbal and written communications skills as well as be able to relate to others on a professional level.
• Able to work independently with an interest in keeping things organised as well as being a strong team player.
• Candidates with experience in leadership positions will be considered favourably.

Recognition & Reward

What you can expect from us:

• Work on projects for world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.