Job Description

Job Summary

As Operations Manager, you will be the strategic leader of all property operations.

Drive operational profitability by meeting and exceeding revenue without compromising high-quality guest service; Maintain efficient cost controls throughout all areas; Plan and direct the operations, including quality, standards, cleanliness, and guest satisfaction; Collaborate with all head of department to guarantee the smooth functioning of day-to-day operations; Conduct regular operations meetings with all department head to review normal operational issues, departmental performance goals, and guest feedback; Be in charge of maximising profits by consistently providing the best level of service; Ensure strict adherence to operating controls. SOPs, policies, procedures and service standards are consistently implemented and reviewed throughout all departments; Be in charge of all day-to-day inquiries, complaints, and problems at the property; Keep track of the hotel and restaurant's function schedule and become acquainted with any modifications or changes; Work with the GM/RM & Executive Chef on a daily basis to forecast and plan for hotel and restaurant business; Promote a positive workplace culture through effective communication and regular team meetings; Conduct regular inspections of all divisions to ensure good guest service, cleanliness, presentation, service delivery, personnel presentation, and grooming; and Any other duties as requried by the Company or management.

Job Requirements

Bachelor's degree / higher education qualification / equivalent in Hotel and Restaurant Administration, Business Administration or related major 5 or more years in the management operations or related function Proficient in English and excellent communication skills, both written and verbal Key competencies such as excellent communication, interpersonal skills, oriented to details, operational knowledge, leadership, team building and financial skills. Able to work under pressure and extreme conditions and prioritise tasks effectively * Have solid understanding of financial analysis and accounting principal, secondary relationships with Corporate HR, Sales & Marketing and Revenue