Job Description

We are seeking a hands-on and experienced

F&B Operations Manager

to lead the operations of our flagship restaurant outlet. This role requires a strategic and operational leader who can oversee daily service, maintain high standards of food quality and customer satisfaction, and ensure operational efficiency.

Key Responsibilities

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1. Outlet Operations Management

Oversee the daily operations of the restaurant to ensure smooth and efficient service. Implement and maintain standard operating procedures to uphold quality and consistency. Conduct daily briefings with service and kitchen teams to align goals and priorities. Ensure compliance with food safety, Halal standards, and hygiene regulations.
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2. Financial and Performance Oversight

Monitor outlet sales, cost of goods, and labor expenses to achieve profitability targets. Analyze operational performance and implement strategies to increase revenue. Manage supplier relationships and oversee purchasing to control costs effectively. Prepare weekly and monthly operational reports for management review.
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3. Team Leadership and Development

Lead, train, and motivate the restaurant team to deliver exceptional service and performance. Recruit and onboard new team members as needed. Conduct regular performance reviews and identify opportunities for staff development. Foster a positive work culture built on teamwork, accountability, and service excellence.
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4. Guest Experience Management

Maintain a strong presence on the restaurant floor to engage with guests and resolve issues promptly. Ensure that service standards are met and that the dining experience consistently exceeds guest expectations. Collect and analyze guest feedback to drive continuous improvement.
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5. Marketing and Promotions

Collaborate with the marketing team to execute local promotions, campaigns, and events. Develop creative initiatives to attract new customers and increase repeat business. Ensure that marketing materials, menus, and in-store branding are up to date and consistent.
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6. Administrative and Compliance Duties

Manage staff schedules and ensure adequate manpower coverage. Ensure adherence to company policies, licensing laws, and health & safety regulations. Oversee maintenance and cleanliness of the outlet, equipment, and facilities.

Job Requirements

Diploma or Degree in Hospitality, Business Management, or a related field. Minimum of 10 years of experience in F&B management (restaurant or hotel environment preferred). Strong leadership, communication, and problem-solving skills. Proven ability to manage budgets, control costs, and optimize operational efficiency. Hands-on leader with excellent attention to detail and customer service orientation. Proficiency in POS systems, inventory software, and Microsoft Office. * Willing to work on weekends, public holidays, and shifts as required.