Job Description

Job Title:

Operations Manager

Reports To:

Head of Operations / CEO (when HoO absent)

Role Overview

The Operation Manager is responsible for overseeing day-to-day FOH operations across all stores, ensuring that strategic plans are implemented effectively on the ground. This role acts as the key bridge between strategy and execution, ensuring smooth coordination of people, process, and performance outcomes.

Key Responsibilities

Store Operations & Performance

Oversee daily FOH operations across all stores, ensuring consistent service and operational standards. Host 1:1 sessions with Business Managers and support weekly sales reviews and target planning for each store. Consolidate and prepare reports on sales, costs, and product performance for management review. Monitor and track store scorecards to evaluate performance, using results as the basis for promotions, bonuses, and salary adjustments. Enforce FOH SOPs by conducting regular audits and organizing refresher training sessions where needed.

Leadership & People Development

Provide guidance and daily operational support to Business Managers and Operations Partners. Deliver training programs for Business Managers and Operations Partner candidates. Arrange and conduct training assessments to ensure capability-building and achievement of team development targets. Lead FOH hiring processes, including interviews, onboarding, and follow-up on integration.

Project Management & Growth

Lead project management for new store openings, from planning to execution. Manage supplier relationships and oversee retail/store supply forecasting to ensure availability and cost efficiency. Drive vertical development initiatives and operational optimization projects.

Technical & Operational Support

Oversee technology and POS system setup for new and existing stores. Provide first-level technical and systems support to store teams. Coordinate with HR, Branding, and Finance teams to ensure effective communication and timely resolution of cross-functional tasks, including invoice submission and discrepancy resolution. Act as the first point of contact to resolve any store emergencies, ensuring timely solutions and minimal disruption to operations. Coordinate cross-store resources to ensure both operational efficiency and consistent service quality.

Job Requirements

Bachelor's degree or diploma in Culinary Arts, Food Science, or a related field. 5-8 years of culinary experience, including at least 2-3 years in a leadership or R&D capacity within F&B or hospitality. Proven experience in menu development, recipe standardization, and new product launches.

Strong understanding of food costing, kitchen workflows, and quality assurance systems.
Excellent palate, creative vision, and attention to detail in taste, presentation, and brand alignment. Proficient in English and Mandarin to communicate effectively with diverse teams. Strong communication, leadership, and coaching skills. Proficient in Microsoft Office, Google Workspace, and recipe management tools. Familiarity with AI tools, data-driven menu analysis, and digital documentation systems. * Passionate about innovation, sustainability, and continuous improvement in culinary practices.