Job Description

Operations Manager, Marketplace (Singapore)

\xe2\x80\x9cTo be the most loved everyday food and groceries destination!\xe2\x80\x9d - that\'s our mission at foodpanda (small \'f\').

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

This role will be based in Singapore and will be reporting to our Head of Marketplace. If you are looking for a place where you can gain hands-on exposure and have direct impact, then this may be the place for you! The ideal candidate will have a track record as a significant individual contributor - comfortable working independently, whilst working closely with the management team.

Job Responsibilities:

• You will lead and manage the operational performance of all partners on the marketplace segment of the business
• Work hand in hand with local Key Account Managers & Category Managers to ensure the best operational performance for vendors
• Work closely with large retailers & suppliers to optimize assortment & item availability
• Conduct regular in-store visits to monitor partner vendors\' operational activities, suggest improvement practices and identify operational improvements
• Ensure smooth running operations of top accounts and ensure key operational metrics are met
• Set up and propagate best practices across all vendors
• Conduct data analysis and provide insights to strengthen operations
• Support regional launches of vendor-related product features
• Drive product improvements benefiting the creation and management of our vendor\'s menu

Job Requirements:

• Minimum 3-5 years of relevant work experience
• E-commerce or Retail industry experience preferred
• Experience within Operations Management, Operations Analysis & Operations/Supply Chain Management would be a strong advantage
• Familiarity with tableau, Excel and SQL would be a plus
• Experience with on the ground (retail management) would be an advantage as well
• Exposure to process improvements, quality tools and methods
• Experience in defining and deploying content guidelines
• Excellent interpersonal skills with the ability to work across functions and form strong relationships internally and externally and engage with stakeholders
• Highly developed numeracy, statistical and reporting skills with the ability to analyze, interpret and manage information, data and trends
• Results oriented and organised with the ability to plan and deliver against deadlines and the ability to motivate others to deliver
• Highly developed analytical and problem-solving skills

What we offer:

• A dynamic and challenging work environment
• A company committed to developing you personally and professionally
• A great working atmosphere with regular company and team events
• A vibrant and international team committed to diversity and inclusion
• Responsibility from day one in a fast growing and global company
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Foodpanda