Job Description

Kiztopia is a successful start-up and the biggest indoor children playground in Singapore! We are seeking an experienced and results-driven Operations Manager to oversee Kiztopia's operations and ensure efficient and effective processes across our indoor playgrounds in Singapore. As the Operations Manager, you will be responsible for optimizing operational workflows, managing resources, and driving continuous improvement initiatives. This role requires strong leadership skills, strategic thinking, and the ability to collaborate with cross-functional teams.

Highlights of what we offer:

Dynamic, fun and rewarding working environment

Close knitted team

Good employee benefits (eg. medical insurance, on job training, etc.)

Career growth and development opportunities

Roles and Responsibilities

1. Coordinate overall branch activities, support the implementation of initiatives, and monitor performance results. Liaise with Head Office and prepare monthly, quarterly, and annual reports and analyses.

2. Supervise expenditure analysis, financial reporting, procurement, and asset management to ensure efficiency and profitable sales growth.

3. Lead commercial performance and Profit & Loss responsibilities, working closely with internal and external stakeholders to drive business outcomes.

4. Support recruitment and placement of staff, review department structures, delegate tasks, establish work schedules, supervise performance, and provide guidance to support career progression.

5. Track performance across all levels, organize regular review meetings, and coordinate training as required.

6. Define performance objectives aligned with company and customer expectations, ensuring accuracy, efficiency, and quality standards.

7. Ensure marketing activities and service programs are aligned across all branches while upholding the company's brand image and reputation.

8. Ensure adherence to company policies and government regulations, taking corrective action and enforcing compliance where necessary.

9. Provide feedback and support to teams, leveraging monitoring data to drive ongoing performance improvement.

Job Requirements

1. At least 8 years of management experience in a customer service-focused industry, preferably in family entertainment, retail, or childcare.

2. Good analytical, interpersonal and communication skills.

3. Able to work independently and effectively under tight deadlines in a fast-paced environment.

4. Demonstrated leadership qualities and the ability to motivate and inspire teams.

5. Strong leadership and team management abilities are crucial for effectively overseeing and motivating staff to achieve goals and maintain operational efficiency.

Qualifications Requirements

1. Diploma/Degree in business administration.

Job Type: Full-time

Pay: $4,500.00 - $6,000.00 per month

Benefits:

Employee discount Health insurance
Work Location: In person