Job Description

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.


We are looking for an Operations Officer to grow our business.

Responsibilities

Help establish and run the Card business as the SME for Operations department. Handle customer requests for new cards, replacements, cancellations, and account updates. Review and process card applications, ensuring all documentation is accurate and compliant with bank policies. Monitor card transactions for suspicious or fraudulent activity using specialised fraud detection tools. Perform daily and monthly reconciliation of card transactions and settlements with payment networks like Visa and Mastercard. Perform daily, weekly, and monthly reconciliation of Nostro and Securities Custody accounts. Prepare management reports on card processing volume, and other operational metrics. Ensure all card operations processes and procedures comply with internal policies and external banking regulations. Provide support for ad-hoc projects (Run and Change) on behalf of the department in relation to Card products and to participate in UAT testing. Provide cross functional support within the Operations department when required. Work with relevant stakeholders on delivery of business performance and ensure daily adherence to service level and quality standards in end-to-end delivery of services. Identify opportunities and initiate suggestions for improvements.

Requirements

Bachelor's degree in Banking, Finance, or equivalent. Minimum 4 years of prior work experience in similar function in banking industry. Strong awareness of KYC/AML regulations and full understanding of Risks and Control requirements. Strong working compliance knowledge in card operations. Strong working knowledge of applicable card products and best practices of card processes. Excellent communication skills with ability to multi-task while staying detailed oriented and having effective time management skill. Ability to work independently while being an effective team player, with ability to manage work under pressure. Technological orientation with proficiency in MS Excel VBA an added advantage.



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