Job Description

Sell what you love. For us and millions of users across the globe, that's Spotify. Join the Sales team and you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

We are looking for an Operations Specialist to join as a member of Spotify's advertising platform team working with global small and medium-sized (SMB) advertisers.

You will be supporting the overall strategy and execution of our advertiser account services operational processes. You will help develop the systems and tools that will enable our SMB advertising team to serve advertisers successfully at scale around the world. You will also partner with internal teams such as customer support, finance, payments, legal and others to help develop and scale the internal processes required to accelerate the continued growth of our SMB advertiser platform and API partnerships.

This role is based in Singapore.

What You'll Do

• Partner with cross functional stakeholders to drive operational projects that will grow the SMB segment within Spotify Advertising.
• Run training sessions for new and existing members of the Sales Team.
• Manage the day-to-day relationship with our Customer Service vendor team.
• Partner with them to understand their needs, as well as provide frontline support when issues arise.
• Analyze customer service performance data to make informed decisions around workforce management.
• Contribute to our overall growth strategy as it relates to our email and chat support channels.
• Manage our internationalization efforts as we bring Ad Studio, our self serve ad platform, into additional markets.
• Maintain our internal knowledge source tool.
• You'll be working from the Singapore/APAC timezone.

Who You Are

• You bring a minimum of 5+ years of operational experience at a B2B tech organization, preferably within the advertising or customer service industries.
• You have strong communication skills and are comfortable running training sessions on a regular basis.
• You are extremely data oriented and comfortable using Excel and Salesforce reporting.
• Strong people skills and a proven track record of collaborating across teams and geographies.
• Self-motivated individual with an appetite to scale processes globally and drive efficiencies in all workflows.
• Comfortable working with minimal supervision.
• You are a 'fixer', with the ability to roll up your sleeves to do what's needed to drive the business forward.

Where You'll Be

• This position will be based in Singapore

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.