Job Description

Purpose:

Provide Tier 1 technical support to our NGNBN platform



Manage, operate and support various application platforms delivering StarHub's innovative services to customers.



Work closely with different stakeholders to facilitate project implementation and maintenance of existing or new software solutions.



Support system integration testing (SIT) and user acceptance testing (UAT) and participate in all SDLC phases

Responsibilities:

Operate and maintain various application platforms that deliver StarHub's innovative services to enterprise and consumer customers



Provide Tier 1 support to application users about reported issues with thorough investigation and resolution



Identify root cause by analysing end to end traces, data of services or system design



Work closely with StarHub internal stakeholders (e.g. Network, IS, Customer Experience, Consumer business) and system integrators to provide timely resolutions of user issues



Perform system health checks to ensure optimal performance



Review and improve current software design / capabilities as part of continuous service improvement framework



Perform software lifecycle management including design, implementation, testing and maintenance



Carry out planned upgrade and migration work, perform standby duties after office hours and weekends



Qualifications



Appropriate qualification in IT, Computer Science, Computer Engineering or equivalent



At least 2 years of experiences in an operation support or engineering role in a service provider or telecommunication environment



Hands-on experiences in SDLC management, PL/ SQL, or any related RDBMS database, REST, SOAP, HTTPS, TCP/IP, JSON, XML, Shell Script preferred



Familiar with Java, Python, Linux, Web Services, Network Security, Cloud-native Architecture



Able to adapt and desire to learn new technical and non-technical skills



Analytical, creative and problem solving skills



Effective communication abilities, as the role needs to interface with engineering colleagues, business end users, customer service teams, and external stakeholders



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