Job Description

Job Title:

Operations Systems Engineer

Department:

Operations Systems & Support

Location:

East Singapore

Timing: 12 Hr Shift Role (7:00 Am to 7:00 PM, No Night Shift)

Role Summary

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The Operations Systems Engineer is responsible for the day-to-day triage, technical support and incident escalation of mission-critical data-centre operations systems. You will serve as a key liaison between internal support teams, operations, and vendors to ensure uninterrupted service delivery and minimal downtime for our systems and internal customers.

Key Responsibilities

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Provide Tier I and Tier II support for data-centre operations systems including Building Management Systems (BMS), Electrical Power Management Systems (EPMS) and Operational Technology (OT) devices. Participate in a weekly rotating on-call schedule to ensure 24/7 coverage. Receive, triage and act on incoming service tickets and phone calls from internal customers, ensuring timely updates and resolution. Detect and analyse alarms and system events to perform basic fault isolation/troubleshooting; escalate to Tier III or management when needed. Collaborate with service desk, IT systems, network teams and other support functions for cross-discipline incident resolution. Prioritise tasks and incidents to meet established KPIs, OLAs and SLAs; ensure ticketing systems are accurately updated throughout the incident lifecycle. Maintain effective communications with all stakeholders (Tier I, Tier III, management) for issues requiring urgent attention. Thoroughly document incidents, maintenance activities and problem records in near real-time for audit and review. Ensure operational agreements (OLAs) are met in accordance with internal standards. Continuously update your knowledge and technical skills through training, professional development and changes in system landscape.

Required Skills & Experience

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Bachelor's degree in Computer Science, Engineering or related field, or equivalent experience (5 + years in related field). 3-5 years' experience supporting 24/7 mission-critical operations or remote technical support environment (preferably within data-centre operations).

Proven experience working with BMS, EPMS, Data Centre Infrastructure Management (DCIM) and alarm-delivery systems.

Strong understanding of building-services systems (mechanical/electrical), their redundancy, and how they integrate into a data-centre operation. Familiarity with communication protocols such as

Modbus, BACnet, MQTT, SNMP, Web Services.

Ability to read and interpret engineering drawings, schematics and project documentation. Experience in operation, maintenance, construction or commissioning of mission-critical facilities Working knowledge of Microsoft Windows, Office Suite, Visio or equivalent tools. Experience or exposure to scripting (e.g., Python) or automation tools is advantageous.






EA License No.: 01C4394 (PERSOL Singapore PTE LTD)


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